This brief summarizes findings about the FEC counseling process in the five FEC replication cities and details the relationships between FEC counselors and clients, as well as other critical aspects of the model, such as the hiring process and counselor training.

This brief highlights how banking status mattered for FEC clients’ success. It also details unbanked clients, what they achieved during counseling, banking outcomes for all FEC clients, and why products matter for programs seeking to improve banking access.

This brief details client achievement of financial outcomes in the five FEC replication cities, and highlights who FEC clients are, including factors that made clients more or less likely to achieve outcomes, ranging from banking status to types of debt held.